Terms & Conditions of booking Bed & Breakfast at Highfield Farm

The client agrees that:-

1.  In the event of a cancellation within eight days of arrival, full payment will be required unless A. N. Other books the room. When taking a booking, we will ask for the security of a credit card number and details. Without these details your booking is not complete and may not be honoured. In line with the new GDPR regulations any sensitive information is kept for 1 week after your stay with us and then credit card details are destroyed. We never pass on information to third parties.
2.  Bookings commence 4.30pm on the day of arrival, terminating 10.00am on the day of departure. Arrival times are between 4.30pm and 8.30pm.
3.  No persons in excess of the number agreed at the time of booking are to occupy the room. Breach of this rule will terminate the contract without recompense to the client.
4.  We reserve the right to terminate the visit of any person whose conduct is detrimental to the comfort of others, without recompense. Please respect other guests and keep noise to a minimum after 10.00pm.
5.  No pets are to be brought onto the farm.
6.  In the unlikely event that we have to cancel the reservation due to circumstances beyond our control, we will provide a full refund of monies paid. No further financial claims will be considered.
7.  No liability shall be accepted by the us for loss, damage or theft of personal property belonging to guests, either in the property or in/to cars, bicycles or other vehicles left on the property. Nor shall liability be accepted by the owners for accident or injury to guests, either within the property or outside.
8.  Please do inform us as soon as possible if you have a complaint with your accommodation or if you find that anything is faulty within the accommodation that needs our attention, so that we can assist and repair or make alternative arrangements. Due to the limited period of hire, it may not be possible to repair such items during the period of hire.
9.  We strongly recommend that you get your own travel insurance, we do not provide this.
10.  Wi-Fi is provided free of charge however we cannot always guarantee a consistent service, please read the terms and conditions of use if you intend ‘logging on’.
11. No candles or naked flames are permitted in the property.
12.  Any left property will be returned following receipt of a pre-paid address label. Royal mail and Hermes offer a good service and the label can be e-mailed to us.

Please be aware, we do have a farm track to walk but we are a working farm and children MUST be accompanied/supervised at all times. Also the farm yard itself is strictly out of bounds for your own safety. A working farm will be noisy at busy times! 

Fire Safety

As part of our terms and conditions you agree to do everything you can to prevent a fire in your accommodation:
In your accommodation you may not:

1. Use candles, tea lights or anything with a naked flame
2. Smoke, or put "ends" in the inside bin. Smoking should be well away from any building/door.
3. Interfere with fire alarms or other fire safety equipment provided.
4. Leave any personal items charging overnight or when you are not in the building.
5. Use any of your own electrical items, other than small personal items such as phone chargers, lap tops, and hair related products in the building without prior written agreement.
6. Charge or store electric bikes in your accommodation or charge EV cars via windows.

Please ensure:

1. All electrical appliances, excluding fridge are switched off at the wall when you are not in the building, or overnight.
2. Phones etc. being charged are left on hard surfaces and not on beds or other soft furniture.

In event of fire:

Please follow instructions by the door of your accommodation. In event of a fire please exit the building as quickly as possible and do not attempt to extinguish the fire. Close all doors behind you when leaving the building.

Please read our Internet usage and WiFi Terms and Conditions.

Thank you.